Job Description
A Customer Experience Specialist I is responsible for providing exceptional customer service by addressing inquiries related to system performance, maintenance, and contractual obligations through inbound and outbound calls, ensuring compliance and high service standards while supporting team and company goals.
Key Responsibilities
- Respond to customer inquiries regarding contractual obligations, system performance, and maintenance
- Handle inbound and outbound calls to ensure positive customer interactions
- Accurately record and update customer data and documentation
- Address customer concerns and inform relevant teams for follow-up
- Explain lease terms and contractual details clearly
- Perform administrative tasks to support department operations
- Maintain compliance with company policies, procedures, and regulations
- Meet or exceed revenue and call performance targets
- Uphold high service standards and a customer-focused approach
Requirements
- High school diploma or GED is required.
- Minimum of two years of customer service experience is required.
- Experience with Salesforce is a plus.
- Proficiency in Google Workspace is preferred.
- Excellent written and verbal communication skills are required.
- Strong customer service skills and experience are essential.
- Bilingual in both Spanish and English is preferred and required for certain requests.
- The physical requirements include regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms.
- Occasionally, the role may require sitting, climbing, balancing, stooping, kneeling, crouching, or crawling.
- Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
- Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.
Benefits & Perks
Compensation/salary range: $19 - $21 USD per hour
Work schedule: Not specified
Work environment perks: Not specified
Additional benefits: Not specified
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