Job Description
A Collections Agent responsible for contacting customers to discuss overdue payments, negotiate repayment plans, and ensure compliance with policies, while providing excellent customer service and meeting collection goals.
Key Responsibilities
- Proactively contact customers in arrears via calls to discuss payment options
- Negotiate suitable repayment arrangements with customers
- Educate customers on available payment solutions
- Update customer records to reflect interactions and agreements
- Address and resolve customer concerns effectively
- Explain lease agreements to help customers understand their obligations
- Handle resistant customers with professionalism and tact
- Assess customer circumstances and determine appropriate payment actions
- Complete administrative tasks to support departmental operations
- Follow company procedures to ensure compliance and operational efficiency
Requirements
- High School diploma or GED required.
- Minimum of two years in customer service.
- Familiarity with billing and collections procedures.
- Proficiency in Google Workspace preferred.
- Experience with Salesforce is a plus.
- Bilingual in Spanish preferred.
- Accurate typing speed of 45 words per minute with attention to detail.
- Ability to work independently, manage time effectively, and prioritize workload.
- Strong negotiation skills with the ability to influence customer decisions while remaining professional.
- Demonstrates tact, resilience, and the ability to handle sensitive conversations with care.
- Capable of building rapport and relating to individuals from diverse backgrounds.
- Excellent verbal and written communication skills for engaging with customers via phone and email.
- Physical ability to regularly speak, listen, stand, walk, use hands to handle or feel objects, and reach with arms.
- Physical ability to occasionally sit, climb, balance, stoop, kneel, crouch, or crawl.
- Must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
- Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.
Benefits & Perks
Compensation/hourly rate of 19-21 USD plus a commission plan
Average commission of 500-1,500 USD per month, adding approximately 12,000-30,000 USD annually
Total earning potential of 40,000-70,000 USD per year
Ready to Apply?
Join Posigen and make an impact
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
