Job Description
A Collections Agent responsible for managing overdue accounts by contacting customers, negotiating payment plans, and ensuring compliance while providing excellent customer service in a fast-paced environment.
Responsibilities
- •Proactively contact customers in arrears via calls to discuss payment options
- •Negotiate suitable repayment arrangements with customers
- •Educate customers on available payment solutions
- •Update customer records to reflect interactions and agreements
- •Address and resolve customer concerns effectively
- •Explain lease agreements to help customers understand their obligations
- •Handle resistant customers with professionalism and tact
- •Assess customer circumstances to determine appropriate payment actions
- •Complete administrative tasks to support departmental operations
- •Follow company procedures to ensure compliance and operational efficiency
Requirements
- •High School diploma or GED required.
- •Minimum of two years in customer service.
- •Familiarity with billing and collections procedures.
- •Proficiency in Google Workspace preferred.
- •Experience with Salesforce is a plus.
- •Bilingual in Spanish preferred.
- •Accurate typing speed of 45 words per minute with attention to detail.
- •Ability to work independently, manage time effectively, and prioritize workload.
- •Strong negotiation skills with the ability to influence customer decisions while remaining professional.
- •Demonstrates tact, resilience, and the ability to handle sensitive conversations with care.
- •Capable of building rapport and relating to individuals from diverse backgrounds.
- •Excellent verbal and written communication skills for engaging with customers via phone and email.
- •Regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms are essential physical demands.
- •Occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling may be required.
- •Must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
- •Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.
Benefits
- •Compensation/salary range: $19-$21 USD per hour
- •Work schedule: 100% onsite in Houston, TX
- •Work environment perks: Not explicitly specified
- •Additional benefits: Not explicitly specified
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