Business Development Representative - Energy
Palmetto Clean TechnologyPosted June 6, 2025
Location not specified
Full Time
Job Description
The Energy Advisor is responsible for managing direct-to-consumer sales leads related to solar energy products, providing excellent customer service, guiding customers through the sales process, and supporting internal teams to ensure a high-quality customer experience in the renewable energy industry.
Responsibilities
- •Manage inbound sales and customer inquiries to ensure timely responses
- •Guide customers through the sales process from lead to project completion
- •Review and manage sales pipeline and support tickets
- •Collaborate with internal teams to improve customer experience and internal processes
- •Engage with customers to upsell products and promote referral programs
- •Coordinate with sales, project, and technology teams on product launches and workflow improvements
Requirements
- •Minimum of 2 years of experience in a customer support or sales role.
- •Experience in the Energy industry is preferred.
- •Bachelor's degree (BS/BA) is preferred.
- •Strong computer skills including proficiency with G Suite and Salesforce.
- •Ability to work independently as well as in a team environment.
- •Excellent written and verbal communication skills.
- •Problem-solving skills and attention to detail.
- •Ability to manage inbound sales and customer inquiries following predetermined processes to ensure rapid response.
- •Experience managing support tickets and inbound requests ranging from product questions to project inquiries.
- •Ability to review pipeline and own all projects through to design completion.
- •Capability to provide resources and guidance to team members for best practices and policy guidelines.
- •Ability to keep support queues meeting Service Level Objectives (SLOs).
- •Experience assisting in the evaluation and improvement of internal processes and building systems to meet customer satisfaction goals.
- •Ability to coordinate and collaborate with Project Coordinators, sales teams, and operational groups.
- •Maintain a high level of integrity and compliance with company standards of excellence.
- •Proactive approach to working with customers to improve Net Promoter Score.
- •Experience engaging with customers to upsell products and promote referral programs.
- •Ability to work in a fast-paced, rapidly changing environment.
- •Enjoys a sales and customer service mindset.
- •Ability to identify friction points in workflows and work with internal teams to resolve and refine these issues.
- •Work with technology and customer account management teams to implement customer self-service workflows.
- •Ability to meet or exceed defined Service Level Objectives (SLOs).
Benefits
- •Compensation/salary range (not specified)
- •Work schedule (not specified)
- •Unlimited vacation PTO
- •Medical, dental, and vision coverage
- •Parental leave
- •Retirement plans
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