Digital Customer Service Advisor - Energy (Remote)
Octopus EnergyPosted February 26, 2025
Remote
$25k - $25k
Full Time
Job Description
A remote customer service role focused on engaging in real conversations, problem-solving, and making a positive impact in the energy industry, requiring flexibility, fast-paced learning, and a passion for industry change.
Responsibilities
- •Engage in real conversations with customers to understand their energy-related needs and issues.
- •Resolve customer problems related to energy services through problem-solving and support.
- •Participate in activities such as group exercises, role plays, and interviews to demonstrate company culture and work skills.
Requirements
- •Ability to work a total of 37.5 hours per week, with at least 50% of those hours worked out of hours, including 7.5 hours over the weekend.
- •Must be an immediate starter for the role.
- •Willingness to participate in a remote interview process, including a first stage interview (either live or recorded responses), a prep call with the Talent Team, a Discovery Day involving group exercises, role plays, and one-on-one interviews, and a final remote interview with two leadership team members.
- •Ability to communicate effectively in a remote working environment.
- •Flexibility to work across morning, evening, and weekend shifts as part of the scheduled 37.5 hours per week.
- •Willingness to engage in activities designed to give a sense of company culture and work environment during the interview process.
Benefits
- •Salary: 24,900
- •Work schedule: 37.5 hours per week, split over mornings, evenings, and weekends
- •Remote working
- •Flexible hours
- •At least 50 hours of work must be out of hours, including 7.5 hours over the weekend
- •EV salary sacrifice
- •Share options
- •Weekly family dinner catch-ups
More jobs at Octopus Energy
More jobs in Remote
Energy Efficiency Account Manager Remote - Denver-metro, CO only
Energy Solutions
Jan 10
