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Job Description
The Technical Account Manager will lead strategic technical relationships with energy and utility clients, driving technical engagement, value realization, and strategic alignment to support the company's mission of creating a sustainable, AI-driven energy management platform.
Key Responsibilities
- Lead strategic technical relationships with utility and energy clients
- Drive deep technical engagement, value realization, and strategic alignment across accounts
- Serve as a liaison and advocate for clients in day-to-day technical experiences
Requirements
- Lead strategic technical relationships with some of Kraken’s largest utility and energy clients, demonstrating the ability to manage high-impact, complex accounts.
- Work with the Client Partner and Client Engineering teams to drive deep technical engagement, value realization, and strategic alignment across assigned accounts.
- Possess strong experience in developing and maintaining executive-level technical relationships within the energy or utility industry.
- Have a comprehensive understanding of enterprise architecture principles and the ability to guide clients in driving value realization through technical solutions.
- Serve as a liaison, advocate, and point of contact for the client in day-to-day technical experience, ensuring client needs are addressed effectively.
- Demonstrate experience in energy management platforms, including knowledge of Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, or similar systems.
- Possess a minimum of 3 years of experience in a technical account management, technical consulting, or related role within the energy, utility, or technology sectors.
- Have a strong understanding of smart, sustainable energy systems, renewable energy optimization, and intelligent grid technologies.
- Excellent communication skills to effectively engage with technical and non-technical stakeholders at various levels of the organization.
- Ability to work collaboratively with cross-functional teams, including client engineering, product teams, and executive leadership.
- Demonstrate a commitment to honesty, empathy, and a customer-centric approach, aligning with Kraken’s values.
- Ability to adapt to a fast-paced, innovative environment focused on transformation and sustainability in the energy industry.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks include being a certified Great Place to Work in multiple countries and recognition as one of the Best Workplaces on Glassdoor with a score of 4.7 in the UK
Inclusive and accommodating interview process available upon request
Equal opportunity employer with non-discrimination policies
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