Job Description
The Product Director will lead the strategy and development of AI-powered customer service solutions, including chatbots and voice agents, to enhance customer interactions and operational efficiency within a sustainable energy technology company.
Key Responsibilities
- Drive the vision, strategy, and execution of AI-powered customer service agent products, including AI-augmented human agents and autonomous chatbots and voice agents.
- Guide a team to develop intelligent agents that deliver seamless, human-like customer interactions while balancing accuracy, efficiency, and trust.
- Collaborate with engineering and client delivery teams to build and scale industry-leading AI customer service solutions.
Requirements
- Deep expertise in AI-driven products, customer service automation, and large-scale enterprise deployments.
- Experience in driving the vision, strategy, and execution of AI-powered customer service agent products, including AI-augmented human agents, autonomous chatbot, and voice agents.
- Ability to guide a team to develop intelligent agents that deliver seamless, human-like customer interactions while balancing accuracy, efficiency, and trust.
- Collaborate with engineering and client delivery teams to build and scale industry-leading AI customer service agent solutions.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Modern tools and infrastructure
Autonomy in work
Inclusive and fair work environment
Equal opportunity employment
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