Job Description
The Collections Coordinator is responsible for managing administrative tasks within the Collections Department, including loan review, skip tracing, vendor coordination, and customer communication to support delinquent loan management and ensure process efficiency.
Key Responsibilities
- Handle administrative tasks for the Collections Department
- Submit all Loss Mitigation programs
- Review delinquent loans for investors
- Perform skip tracing to locate delinquent borrowers
- Maintain the email inbox for customer and collections team communication
- Audit processes to ensure Service Level Agreements (SLAs) are met
- Coordinate with vendors to schedule site visits, system disconnects, and legal demand letters
- Communicate loan status updates to customers via text and email
Requirements
- Handle administrative tasks for the Collections Department, including submitting all Loss Mitigation programs and reviewing delinquent loans for investors.
- Perform skip tracing to locate delinquent borrowers or assets.
- Maintain the email inbox from both customers and the collections team, ensuring timely responses and organization.
- Audit processes to ensure Service Level Agreements (SLAs) are met.
- Coordinate with vendors to schedule site visits, system disconnects, and legal demand letters.
- Communicate with customers via text and email to provide updates on the status of their loans.
- Possess the ability to perform additional responsibilities as assigned by supervisors or managers related to the position or department.
Benefits & Perks
Compensation: $18 - $20 per hour DOE
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