The Assistant Collections Manager is responsible for coaching, training, and developing collectors to enhance their negotiation skills while ensuring a positive customer experience and achieving monthly performance goals.
Responsibilities
•Coach, train, and develop collectors into strong negotiators
•Provide an excellent customer experience
•Motivate collectors to ensure high morale
•Achieve monthly goals
Requirements
•Bilingual proficiency in English and another language.
•Experience in coaching, training, and developing team members, specifically in a collections or customer service environment.
•Ability to effectively motivate collectors to ensure high morale and achieve monthly goals.
•Strong negotiation skills to develop collectors into effective negotiators.
•Demonstrated ability to provide an excellent customer experience.
Benefits
•Compensation 60,000 - 75,000 annually DOE plus opportunity to bonus
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