Solar Service Director
Freedom Solar PowerPosted February 21, 2025
Austin, Texas
Solar EnergyFull Time
Job Description
The Solar Service Director at Freedom Solar is responsible for leading the Service department, overseeing operations related to system maintenance, repairs, and customer support, while ensuring high levels of customer satisfaction and efficient service ticket processing.
Responsibilities
- •Oversee the operations of the Service department
- •Manage system maintenance, repairs, and deinstallations-reinstallations
- •Develop processes for service ticket processing and vendor management
- •Enhance customer communications and support
- •Structure and manage the Service team
- •Ensure high customer satisfaction with the Service department
Requirements
- •Experience in overseeing service department operations, including system maintenance, repairs, and deinstallations-reinstallations.
- •Proven expertise in developing internal and external processes and procedures regarding service ticket processing, vendor and inventory management, enhanced customer communications and support, and team structure and management.
- •Ability to ensure a high level of customer satisfaction with the Service department.
- •Demonstrated success in measuring speed and efficiency at which Service tickets are handled, quality of Service department work, and customer satisfaction metrics.
Benefits
- •Medical, Dental, and Vision Insurance
- •100% Company-Sponsored Short-Term Disability
- •401k Employer Matching
- •Weekly Pay Dates
- •3 Weeks PTO
- •3 Sick Days
- •12 Paid Holidays
- •Team Building Events
- •Upward mobility Opportunities
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