Customer Success Engineer
Continuum IndustriesPosted June 4, 2025
New York City, New York
Full Time
Job Description
A Customer Success Engineer at Continuum Industries will support the adoption and implementation of the SaaS platform Optioneer for infrastructure projects, primarily focusing on overhead line transmission projects, by working closely with customers and internal teams to maximize software utilization and contribute to product development and business growth.
Responsibilities
- •Assist customers in adopting and implementing Optioneer software on their infrastructure projects
- •Support users daily with software deployment, usage, and troubleshooting
- •Participate in customer projects as an infrastructure development expert to maximize Optioneer utilization
- •Contribute strategically to the product development roadmap and business development efforts
- •Collaborate with sales, product, and engineering teams to drive project success and product improvements
Requirements
- •Experience in infrastructure project development, with a specific focus on overhead line transmission projects.
- •Technical engineering, project management, and/or permitting experience, with a preference for candidates having all three, but candidates with any of these are considered realistic.
- •Ability to support customers in adopting Optioneer and supporting users day-to-day with implementation of the software on their projects.
- •Experience in infrastructure project development, technical engineering, project management, or permitting, with a focus on supporting infrastructure projects.
- •Functional empathy across different areas of expertise related to infrastructure development and software implementation.
- •Willingness to travel to the NYC office or customer offices on average once per month, especially for candidates living outside of New York state within a commutable distance.
- •Ability to work in a hybrid work environment, with flexibility to work remotely or from the office as needed for specific tasks or collaboration requirements.
Benefits
- •Hybrid work structure allowing remote or office work as needed
- •Work from the NYC office 2 days a week (preferred)
- •Travel to NYC or customer offices approximately once per month
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