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Application Product Manager - Front Office

Celonis
Madrid, Spain
Full Time
Posted July 4, 2025
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Job Description

This role involves working closely with customers and cross-functional teams to develop and enhance Business Apps within the Celonis Process Intelligence Platform, focusing on improving customer-facing processes in areas like Customer Service, Marketing, Sales, and Commerce through solution design, product development, and innovation.

Key Responsibilities

  • Work closely with customers to understand their pain points in Customer Service, Marketing, Sales, and Commerce.
  • Identify and develop new solutions to address customer pain points.
  • Participate in all stages of the product development lifecycle from ideation to scaling solutions.
  • Utilize the Celonis Process Intelligence Platform to create innovative solutions for the Front Office.
  • Collaborate with platform product managers and engineers to influence feature development.
  • Work with UX teams to define user experience for products.

Requirements

  • 1-2 years of experience in Solution Engineering, IT, Implementation Consulting, Business Analytics, or comparable roles
  • Expertise in data analysis including with tools native to the Celonis platform such as SQL, PQL, and Python
  • Experience with Front Office Solutions such as Customer Relationship Management (CRM), Sales and Service Automation Software, Marketing and Commerce Platforms, Communication Software Systems, or Customer Experience Platforms is a plus
  • Excellent planning and organizational skills with project management experience
  • Creativity in problem solving, solution-oriented, self-motivated, able to work independently and collaborate well within and outside the team
  • Excellent verbal and written communication skills and the willingness to work very closely with customers and cross-functional stakeholders
  • Fluent in English

Benefits & Perks

generous PTO
hybrid working options
company equity RSUs
comprehensive benefits
extensive parental leave
dedicated volunteer days
access to gym subsidies
counseling and well-being programs
clear career paths
internal mobility
dedicated learning program
mentorship opportunities

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