Job Description
A Customer Operations Specialist at Amber supports customer engagement by providing timely and informative assistance, helping to promote the company's renewable energy solutions and innovative energy management technologies.
Key Responsibilities
- Provide informative, concise, and timely support to customers.
- Engage with customers to address inquiries and resolve issues.
- Assist in building Amber's vision through customer interactions.
Requirements
- Ability to work as a casual employee with hours that may vary depending on scheduling, including availability to work Monday to Friday between 9am and 8pm, specifically 12pm to 8pm, 2-3 days a week.
- Availability to work 30-40 hours per week based in Melbourne, with flexibility to work from home and occasionally attend the office in the CBD.
- Full working rights in Australia and current residence in Australia, preferably Melbourne.
- Willingness to learn about how a modern, innovative company engages with its customers and provides informative, concise, and timely support.
- Ability to provide customer support that is informative, concise, and timely, demonstrating good communication skills.
- Experience working in a customer service or customer operations role (preferred but not explicitly stated as mandatory).
- Ability to work in a close-knit team environment and contribute to building Amber’s ambitious vision.
- Willingness to complete a take-home case study as part of the application process.
- Willingness to participate in a screening interview with a Customer Operations team member and a final interview with the Customer Experience Manager or Director of Operations.
Benefits & Perks
Compensation/salary range not specified
Work schedule: Monday-Friday, 9am-8pm, 12pm-8pm shifts, 2-3 days a week, flexible hours
Work environment perks: flexible work-from-home culture, Melbourne-based with hybrid office/WFH arrangement
Additional benefits: opportunity to contribute to renewable energy initiatives, inclusive and diverse workplace, potential for professional growth and learning about innovative energy solutions
Ready to Apply?
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