Job Description
The role involves providing technical support to customers and distributors via phone and email, troubleshooting hardware and software issues, and collaborating with internal teams to ensure customer satisfaction and product quality.
Key Responsibilities
- Provide phone and email support to customers and distributors for technical issues
- Analyze and troubleshoot hardware and software problems
- Log, classify, and manage support requests
- Offer internal support to engineers and specialists
- Collaborate with Sales and R&D departments
- Deliver training sessions and workshops for clients
Requirements
- Good command of both English and Polish must-have.
- Interest in IT, telecommunications, electronics, automation, and new technologies.
- Strong analytical skills in identifying and resolving issues.
- Ethical, trustworthy, and customer-oriented attitude.
- Creativity, professionalism, and ability to work effectively in a team.
- Willingness to continuously develop and improve skills.
- Good organizational skills.
- Accuracy, reliability, and result orientation.
- Well-developed communication and interpersonal skills.
Benefits & Perks
Long-term employment contract
Competitive salary depending on experience
Attractive benefits package, including medical care, life insurance, sports package, and an annual budget for professional development
International environment with daily use of English
Real impact on decisions and the company's development directions
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