Senior Product Designer
Alarm.comPosted February 21, 2025
Austin, Texas
Energy ManagementFull Time
Job Description
The Senior Product Designer for Video Verification at Noonlight will enhance the video verification product used by live agents to improve response times and accuracy in emergency situations. The role involves collaborating with various teams to design and test new features while adhering to key principles of emergency response.
Responsibilities
- •Improve Noonlight's video verification product.
- •Design and test new features for faster and more accurate responses to video events.
- •Collaborate with customer success, agents, and AI ML Lead Engineer.
- •Balance guiding principles of zero missed emergencies, zero unwanted disruptions, and fastest resolution.
- •Lead design projects from start to finish.
- •Conduct UX customer interviews.
- •Design video controls and contextual help features.
Requirements
- •Bachelor's degree in a related field or equivalent professional experience.
- •5 years of experience designing SaaS products, video players, dashboards, or mobile applications.
- •Online portfolio showcasing examples of design work related to SaaS products, video players, dashboards, or mobile applications.
- •Experience with standard design and animation tools like Figma, Adobe XD, Adobe After Effects, Keynote, and/or prototyping tools.
- •Experience leading UX customer interviews.
- •Experience designing for people who are tasked in binary decision making, such as airport security scan imaging, radiology software, medical imaging, pass/fail quality control software, or content moderation.
- •Experience designing for people performing repetitive tasks for long hours.
- •Experience designing for gaming scenarios that involve hyper-focus, fast-paced environments, and accuracy.
- •Experience designing video controls, including play, pause, rewind, fast-forward, zoom, advanced panning, split-screen, or marking specific frames or segments of video for further review or escalation.
- •Experience designing contextual help or tooltip features.
Benefits
- •Competitive pay and benefits
- •Subsidized medical plan options
- •HSA with generous company contribution
- •401(k) with employer match
- •Paid holidays
- •Wellness time
- •Vacation increasing with tenure
- •Paid maternity and bonding leave
- •Company-paid disability and life insurance
- •FSAs
- •Well-being resources and activities
- •Casual dress work environment